9.1. Returns are allowed only if La Passione receives them within 30 days from order delivery date.
9.2. The return label lasts 5 days from issuing date. In order to respect the time limit allowed for the returns, the Customer has to proceed with the shipment as soon as he receives it.
9.3. We provide prepaid DHL return labels worldwide on all orders. Refunds are issued at the net of a return fee to cover operating costs. Be aware that one Return Label must be generated for each order. Putting together some products belonging to more than one order is not allowed. In case you want to request multiple returns of the same order at different times, La Passione offers the Return Label only for the first shipment.
9.4. Products must be returned adequately protected, in condition for resale: new, unworn and unwashed. Items must be without any scuffs, scratches, stains or hair and with all tags on. All returns must include the original receipt.
9.5. Refund will be issued within 30 days from the date of the delivery of the returned product(s). Refunds are issued on the same payment method used for the purchase. In case Customer did not follow the instructions of return, refund is issued at the net of eventual duties, taxes, additional postage fee.
9.6. We will charge processing fees to unauthorised returns or returns containing unauthorised product(s).
9.7. In case of BUNDLE, it is necessary to return the whole pack of products for refund.
