Returns
EASY RETURN WORLDWIDE on all orders with DHL.
If you want to return the item(s) click on the following button, we will give you all instructions and a prepaid DHL return label.
If you wish to send back multiple products from different orders, be aware that one Return Label must be generated for each order.
Putting together some products belonging to more than one order is not allowed.
In case you want to request multiple returns of the same order at different times, La Passione offers the Return Label only for the first shipment. We advise you to make the return in a single solution, otherwise, the second shipment will be at your expense.
Refunds are issued at the net of a fair fee to help us covering returns' operating costs, as shown in the chart below.
| COUNTRY | RETURN FEE |
|---|---|
| Austria, Belgium, Czech Republic, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | 5€ |
| Germany, Netherlands, Norway, Switzerland, Canada | 10€ |
| Australia, Bahrain, Hong Kong, Indonesia, Japan, Qatar, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, United Kingdom | 15€ |
| United States | 12$ |
Returns must be made within 30 days from order delivery date.
Please, in order to respect the time limit allowed for the returns, proceed with the shipment as soon as you receive the return label. We remind you that the label will last 5 days from issuing date.
Our QC department checks the returns integrity. It may take 2-3 working days. You will receive an email once they're checked.
Refunds will be issued within 30 days from the date we get back the item on the original payment method used for the purchase; in the order of the payment method used. Shipping costs, duties and taxes are not refundable. You will receive an email notification once the refund is issued.
Archive and Final Sale Items
For US and Canada, Archive and Final Sale items are not eligible for return, exchange, or refund unless otherwise noted.
Bundle Promotion
If one of the two products purchased in a bundle is returned, a refund will be issued for the returned product, applying the full price to the non-returned product.
Please remind that:
- Returned items must absolutely have all the tags on. Each tag is equipped with a RFID label, which cannot be replaced. If this label is missing, the return will not be accepted.
- Items must be without any scuffs, scratches, stains or hair.
- All items must be unwashed, unworn and in a re-sellable condition.
For any further question please see our Terms of service. If you have doubts contact us at support@lapassione.cc.